Privacy Policy

Privacy Policy

Last Updated: 7 August 2026

At Mobile Phone Shop (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit https://mobilephoneshop.co.ke/, purchase our products, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Payment information (processed securely by our payment providers)
  • Order history

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify and manage payments.
  • Provide customer support.
  • Respond to enquiries.
  • Process warranty and repair requests.
  • Improve our website and services.
  • Prevent fraud and enhance security.
  • Send order confirmations and delivery updates.
  • Send promotional communications where you have consented to receive them.
  • Comply with legal and regulatory obligations.

3. Payment Information

We do not store your complete payment card details on our servers.

Payments are processed through trusted third-party payment providers using secure encryption technologies.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Keep your shopping cart active.
  • Improve website functionality.
  • Analyse website traffic.
  • Enhance user experience.

For more information, please refer to our Cookie Policy.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

  • Delivery and courier partners
  • Payment service providers
  • Website hosting providers
  • IT and security service providers
  • Government or regulatory authorities where required by law

All third-party providers are expected to handle your information securely and only for the purposes for which it is shared.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide after-sales support.
  • Fulfil warranty obligations.
  • Comply with legal, tax, accounting, and regulatory requirements.
  • Resolve disputes and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permissible.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal data in a portable format where applicable.

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.

Any changes will be published on this page together with the revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mobile Phone Shop

Website: https://mobilephoneshop.co.ke/

Email: sales@mobileshop.co.ke

Phone / WhatsApp: +254 745 501 631

Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM