Terms & Conditions
Last Updated: 7 August 2026
Welcome to Mobile Phone Shop. These Terms & Conditions govern your access to and use of https://mobilephoneshop.co.ke/ and the purchase of products from our website.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Definitions
Throughout these Terms & Conditions:
- “Company”, “we”, “our”, or “us” refers to Mobile Phone Shop.
- “Website” refers to https://mobilephoneshop.co.ke/.
- “Customer”, “you”, or “your” refers to any person accessing or purchasing from our website.
- “Products” refers to all mobile phones, accessories, electronics, and related items offered for sale.
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into a binding contract.
3. Orders
All orders placed through our website are subject to acceptance and availability.
After placing an order, you will receive an order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.
We reserve the right to:
- Accept or decline any order.
- Cancel orders suspected of fraud or unauthorized activity.
- Limit quantities purchased.
- Request additional verification before processing an order.
4. Pricing
All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.
While we strive to ensure pricing accuracy, errors may occasionally occur. If a pricing error is discovered after an order has been placed, we reserve the right to:
- Correct the price,
- Contact you with the correct pricing, or
- Cancel the order and issue a full refund where applicable.
5. Product Information
We make every effort to ensure that product descriptions, images, colours, specifications, and pricing are accurate.
However:
- Product descriptions may not always be 100% accurate.
- Product images are for illustration purposes and may differ slightly from the actual product.
- Manufacturers may update product specifications or packaging without prior notice.
If you require clarification before purchasing, please contact our sales team.
6. Payments
We accept payment methods displayed during checkout.
Orders may not be processed until payment has been successfully received and verified.
We reserve the right to refuse or cancel orders where payment cannot be verified.
7. Shipping & Delivery
Delivery timelines are estimates and are not guaranteed.
Our standard delivery times are:
- Same-day delivery within Nairobi for eligible orders.
- 1–2 business days for deliveries outside Nairobi.
Delivery delays caused by weather, courier services, public holidays, strikes, or other circumstances beyond our reasonable control shall not constitute a breach of these Terms.
Please refer to our Shipping & Delivery Policy for more information.
8. Returns & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers are encouraged to review that policy before making a purchase.
9. Warranty
Many products sold by Mobile Phone Shop include a manufacturer’s warranty where applicable.
The warranty does not cover:
- Physical damage
- Liquid or water damage
- Accidental damage
- Misuse or abuse
- Unauthorized repairs or modifications
- Normal wear and tear
Warranty claims remain subject to inspection and the manufacturer’s warranty terms.
10. Repairs
Repair services are provided subject to product inspection and diagnosis.
Repair timelines may vary depending on the availability of replacement parts and the nature of the fault.
For repair enquiries, please contact:
Phone / WhatsApp: +254 745 501 631
11. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Product images
- Graphics
- Text
- Website design
- Icons
- Layout
is the property of Mobile Phone Shop or its respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or use any content without our prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Mobile Phone Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- The use of our website.
- Delays in delivery.
- Product availability.
- Temporary website interruptions.
- Third-party services.
- Loss of profits or business opportunities.
Our total liability shall not exceed the purchase price of the affected product, except where prohibited by law.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services provided by those websites.
Access to third-party websites is at your own risk.
15. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page together with the revised “Last Updated” date.
Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.
16. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Mobile Phone Shop
Website: https://mobilephoneshop.co.ke/
Email: sales@mobileshop.co.ke
Phone / WhatsApp: +254 745 501 631
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM