Shipping Policy

Last Updated: 7 August 2026

At Mobile Phone Shop, we strive to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy outlines our delivery timelines, shipping procedures, and important information regarding your order.

Table of Contents

1. Order Processing

Orders are processed during our business hours, Monday to Saturday.
Orders confirmed before our daily cut-off time (7:00 PM) are processed the same day whenever possible.
Orders placed outside business hours, on Sundays, or on public holidays will be processed on the next business day.
You will receive confirmation once your order has been processed and dispatched.

2. Delivery Timelines

We aim to deliver your order within the following timelines:

Nairobi: Same-day delivery for eligible orders.
Outside Nairobi: Delivery within 1–2 business days depending on your location.
Delivery timelines are estimates and may occasionally vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated based on your delivery location and will be communicated during checkout or before your order is confirmed.

Free delivery within Nairobi (same day)
Free shipping nationwide for orders above KES 200,000
KES 300–500 for smaller orders (e.g. accessories)

Occasionally, we may offer free shipping promotions on selected products or during promotional campaigns.

4. Order Tracking

Once your order has been dispatched, you may receive delivery updates from our team or our courier partner where applicable.

If you have any questions regarding your shipment, please contact our sales team for assistance.

5. Delivery Address

Customers are responsible for providing accurate delivery information, including:

Full name
Phone number
Exact delivery address
Building or estate name where applicable
Nearby landmarks if necessary

Incorrect or incomplete delivery information may result in delays or additional delivery charges.

6. Delivery Attempts

If delivery cannot be completed because:

the recipient is unavailable,
the delivery address is incorrect,
or the recipient cannot be reached,

our delivery team or courier may contact you to arrange another delivery attempt. Additional delivery charges may apply where necessary.

7. Inspection Upon Delivery

We encourage customers to inspect their order immediately upon delivery.

If you notice:

physical damage,
missing items,
or an incorrect product,

please notify us as soon as possible so we can assist you promptly.

8. Delays Beyond Our Control

While we make every effort to deliver within the stated timelines, delays may occur due to:

adverse weather conditions,
traffic disruptions,
courier operational issues,
public holidays,
government restrictions,
or other unforeseen events.

Mobile Phone Shop shall not be held liable for delays caused by circumstances beyond our reasonable control.

9. Product Information

We make every effort to ensure that product descriptions, specifications, colours, images, and pricing are accurate.

However, product descriptions, specifications, and images may not always be 100% accurate. Manufacturers may update product features or packaging without prior notice. If you require clarification about any product before purchasing, please contact our sales team.

10. Repairs

For repair services, warranty assistance, or technical support, please contact:

Repairs Contact: +254 745 501 631

11. Sales Enquiries

For product availability, quotations, bulk purchases, or order assistance, please contact:

Sales Contact: +254 745 501 631

Email: sales@mobileshop.co.ke

Website: https://mobilephoneshop.co.ke/

12. Contact Us

If you have any questions regarding shipping or delivery, please get in touch with us:

Mobile Phone Shop